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QUESTIONS AND ANSWERS FOR CAR TRUCK CHEAP
PROCESS/PAYMENT: What does the offer price cover?
The offer price on Car Truck Cheap website covers the cost of the vehicle plus a number of additional fees/costs, e.g. auction listing fees, auction buyer’s fees, loading fees, documentation fees, transportation costs, etc. These additional fees/costs can vary from item to item, depending on 1) the price of the vehicle at auction, 2) the geographic location of the vehicle, and 3) the insurance auction itself.
This type of pricing is called “all-in” pricing. Car Truck Cheap allows “all-in” pricing as a benefit to you, the customer. “All-in” pricing simplifies and builds transparency into the buying process. It allows you to be fully aware, from the very beginning, of how much you will spend. No surprise fees and costs afterwards. (Please note Car Truck Cheap does charge a $75 documentation fee, which is not included in the offer price.)
PROCESS: Can you notify me when a particular item becomes available?
Unfortunately, with such a dynamic and continually evolving inventory of vehicles, we are unable to alert customers of a specifically requested vehicle’s availability. Instead, we do make it simple for you to filter vehicles by Listing Type, Region, Make, Model, and Year. By regularly checking the website, you are certain to find the vehicle you desire.
PROCESS: Can I buy an Insurance Auction item right away, without sending an offer?
Insurance Auctions do not offer a “buy now” option. All vehicles sold via Insurance Auction go through a bidding process and are awarded to the party with the highest offer. Please note most vehicles displayed on our website are on Insurance Auction premises and can be purchased by licensed auto dealers only. CarTruckCheap.com’s authorized affiliate dealers present offers and purchase vehicles from the Insurance Auctions on your behalf.
PROCESS: Can I visit your location and buy a vehicle on the spot?
Vehicles marked as “inventory items” have already been purchased by and are available for inspection and purchase at our authorized affiliate dealers. All other vehicles are located at Insurance Auction premises and are not available for inspection and purchase to the general public.
PROCESS: Car Truck Cheap offer acceptance period has ended. Is my offer the highest?
If a customer has the highest offer at the end of the CarTruckCheap.com offer acceptance period, we automatically notify him via e-mail and update his invoice posted on CarTruckCheap.com. It is the customer’s responsibility to check his e-mail and invoice by selecting the "Customer Access" menu and then the "My Invoices" option. The customer must then guarantee his offer with a security deposit of $500.00 or 10% of the offer price, whichever is greater. Next, one of our authorized affiliate dealers, on your behalf, presents the offer to the Insurance Company Auction (closed to the general public). If the offer is accepted by the Insurance Company Auction, our authorized affiliate dealer acquires the vehicle for the customer.
Up until the CarTruckCheap.com acceptance period expires, we notify customers when they have been outbid. We recommend customers to regularly check their offer’s status in the “My Offers” page before the acceptance period expires.
PROCESS: Why was the Car Truck Cheap offer deadline extended?
If an offer is received within the last 5 minutes of the listing deadline on our site, the offer end time is automatically extended for an additional 5 minutes. This feature has been implemented to allow the customer previously with the highest offer to submit a counteroffer. CarTruckCheap.com is service-company soliciting highest offers to be presented at affiliated insurance auctions. We encourage each of our customers to submit his highest offer from the beginning. Doing so will increase the affiliated dealer’s chances of acquiring the vehicle for the customer and will help mitigate further last-minute offer increases.
PROCESS: How does Car Truck Cheap work?
First, place an offer on a vehicle before the specified deadline. The customer with the highest eligible offer is notified shortly after the deadline and then guarantees his offer with a security deposit of $500.00 or 10% of the offer price, whichever is greater. Return customers in good standing – determined by our Customer Service staff - may pay the security deposit with Pay Pal; all other customers must pay the security deposit via wire transfer ONLY. The next day one of our authorized affiliate dealers, on your behalf, presents the offer to the Insurance Company Auction (closed to the general public). If the offer is accepted by the Insurance Company Auction, our authorized affiliate dealer acquires the vehicle for the customer, who is required to pay the balance within 2 business days. If the authorized affiliate dealer does not acquire the item, the deposit is refunded to the customer upon request. Alternatively, the deposit can be applied toward an offer on another vehicle.
PROCESS: Why did I receive notice after Car Truck Cheap's offer acceptance period ended that my offer is no longer the highest?
Even though a customer may hold the highest eligible offer on our site, the Insurance Auction may have received and accepted a higher offer from another authorized party. Our system automatically checks for these types of statuses. As soon as we learn the customer’s offer is not the highest at Insurance Auction, we alert the customer via e-mail. The customer has the opportunity to increase his offer by going to “My Account”, then selecting “My Offers”, and submitting a new offer by selecting “Send Offer”. Once the offer is presented to Insurance Auction by one of our affiliated dealers, the offer cannot be changed or withdrawn.
PROCESS: When will I be notified of the results from the Insurance Auction?
All customers with highest eligible Car Truck Cheap offers are notified of the results from the subsequent Insurance Auction by e-mail. The results are published by 10 PM US EST the day of auction (unless our affiliate dealer is waiting for Insurance Auction approval, which can take up to 5 business days).
PAYMENT: Do you accept credit cards?
For deposits - we accept credit cards via PAY PAL only! Further PAY PAL payments are accepted from customers with good standing only (NO FIRST TIME BUYERS!). In any case total PAYPAL payment is limited to $2500 or 10% of your offer amount, whichever is LESS. Storage fees incurred by customers with the storage companies can still be paid via PAY PAL; maximum accepted amount for storage fees via PAY PAL is $300.
PAYMENT: I sent in the wire for the full amount, but my invoice reflects you having received a lesser amount. Why?
Some international customers are charged a wire transfer fee by an intermediary bank, in addition to the wire transfer fee charged by the originating bank. Please keep this fact in mind when wiring funds.
PAYMENT: What is the $75 document fee?
All items on our site are subject to a $75 document fee, which covers the costs to our company for preparing all necessary paperwork. The document fee is in addition to your offer amount. For example, if you submit a $1000 offer, and our affiliated dealer wins the item on your behalf, the invoice total will be $1000 purchase price + $75 document fee = $1075.
PAYMENT: How much does your service cost?
We are happy to inform you that Car Truck Cheap does NOT charge the customer. Car Truck Cheap is paid by its affiliate dealers who fulfill your orders.
PAYMENT: If I purchased the car in Canada, what taxes and fees am I responsible for?
Customers who purchase a vehicle in Canada MUST pay 5% GST (Goods and Services Tax) and 8% PST (Provincial Sales Tax).
Ontario DEALERS are exempt from PST, however they must provide us with a copy of their OMVIC registration in advance. They have to email proof to Car Truck Cheap of Canada regional manager at canada@CarTruckCheap.com for verification. Credit will be applied once verification is complete. If the DEALER is NOT from Ontario - he MUST pay GST and PST to Car Truck Cheap of Canada, and then apply for a PST refund from the Ministry of Finance (Ontario), once the title is transferred into the customer's name. For more information regarding this process, please visit http://www.fin.gov.on.ca/english/resources/visitors.html.
General Information, Ontario Ministry of Revenue
The linked application form below is to be completed when claiming a refund of Ontario Retail Sales Tax (RST). All enquiries regarding completion of this application form should be directed to the Ontario Ministry of Revenue at 1 866 ONT-TAXS (1-866-668-8297). http://www.rev.gov.on.ca/english/forms/rst/pdf/0298.pdf
PAYMENT: Do you accept loan checks for the cars from your "Clean Vehicles" section?
Yes, our affiliated dealers can accept loan checks. Please make sure that you secure financing for the vehicle prior to purchase, i.e. obtain a "blank check" or pre-approval prior to placing any offers.
PAYMENT: How do I pay for the car?
PAYMENT INSTRUCTIONS AND RULES
Balance Due: The customer must pay the balance due in full no later than 2 business days from sale confirmation notification. Once an offer is accepted by Insurance Auction, we send a Sale Confirmation Notification via e-mail to the customer and update the customer’s invoice on CarTruckCheap.com. The customer is responsible for checking his updated invoices by checking their Car Truck Cheap registered e-mail. All accounts with payments after the specified due date will be charged a Late Fee of $100 per day per item.
Payment Terms: Balances Due may be paid by Bank Wire Transfer, Cashier's Check or Money Order only. We do not accept Personal Checks and Western Union. If you reside outside the United States and/or cannot make payment on time, either arrange to prepay the full amount before submitting your offer, or be prepared to acquire daily late fees.
Document Fee: A document fee in the amount of $75 will be added to the customer’s invoice immediately after the offer is accepted by the Insurance Auction.
Storage Fee: As a courtesy to our customers, we will store any item you've purchased up to 1 week (7 calendar days) at no charge. After that, the customer will incur a $20 per day per item Storage Fee.
Additional Fees & Services: If required (usually for inoperable vehicles), the customer will be charged a $25 Forklift Loading Fee.
WE DO NOT CRATE OR PROVIDE PALLETS FOR ANY ITEMS.
Pickup/Delivery: The customer may pick up any item in person at no penalty. Most customers hire a transportation company/broker to facilitate the transport of their vehicle – we recommend I Haul It.com.
PAYMENT: I sent in a full payment for the vehicle purchased for me by the licensed dealer, but my invoice with Car Truck Cheap still has an outstanding balance. Why?
There are three possible scenarios:
1. Customer did not pay on time, and Late Fees ($100/day/item) were added to the purchase price.
2. Customer did not pick-up the vehicle on time, and Storage Fees ($20/day/item) were added to the purchase price.
3. Part of a payment was applied to an outstanding invoice/deposit. According to the priority rules established by affiliate dealers with CarTruckCheap.com, all payments received can be applied to ANY outstanding invoices/deposits that are under the customer’s account. Usually, outstanding deposits are satisfied first:
For example, a customer sends $1,000 to pay the remaining balance against Vehicle X under invoice #110. Later, the same customer places the highest acceptable offer for Vehicle Y and is required to place a deposit against Vehicle Y under newly created invoice #111. The deposit is due by 10AM, next day after Offer End Date. IF the customer fails to place the deposit against Vehicle Y by the due date/time, CarTruckCheap.com can transfer funds from invoice #110 to invoice #111 to cover the deposit obligation.
This practice by CarTruckCheap.com does, not in any way, excuse or modify the customer’s obligation to timely submit deposit against any vehicle for which the customer submits the highest offer.
PAYMENT: Security Deposit Refunds
Security Deposit is refundable ONLY when a vehicle is not acquired by one of our affiliate dealers (i.e. the item sells for more at Insurance Auction than your offer at CarTruckCheap.com, or the Insurance Auction does not approve/accept the offer). If the item has been acquired from the Insurance Auction by one of our affiliated dealers and the buyer forfeits the sale, the Security Deposit is NOT REFUNDABLE.
The method of deposit refund is at the affiliate dealer’s discretion. Please note fees for incoming and outgoing wires will be deducted from the amount of deposit. If the refund is remitted by check, the amount of refund will be $10 less ($7 incoming wire fee) than the deposit. If the refund is remitted by wire to a US customer, the amount of refund will be $17 less ($7 incoming wire fee + $10 outgoing wire fee) than the deposit. All refunds remitted by wire to an international customer will be $40 less (incoming plus international outgoing fees) than the deposit.
CARTRUCHCHEAP.EU REFUNDS ARE MADE BY WIRE TRANSFER ONLY!
PAYMENT: I submitted payment in Euros. What currency will my refund be remitted?
All refunds are remitted in U.S. dollars only (with the exception of Canadian Customers)!
CANADIAN CUSTOMERS must submit their payments to CarTruckCheap.ca in CANADIAN DOLLARS ONLY! All refunds to Canadian customers are remitted in Canadian dollars.
PAYMENT: When will I receive my refund?
Refunds are processed weekly and are remitted, on average, 30-60 days after customer request.
PAYMENT: How much is the security deposit?
Security Deposits are $500.00 or 10% of the offer price, whichever is greater. Deposit is required for every highest eligible offer, and is due by 10AM, next day after Offer End Date. Deposits are accepted via Bank Wire Transfer (all values) and Pay Pal (up to $2000.00, i.e. two thousand dollars). International customers from countries where Pay Pal is not available need to make sure necessary funds are transferred to a specified and/or affiliated Car Truck Cheap bank account via Bank Wire Transfer prior to submitting an offer.
Please note the customer’s buyer account will be suspended for non-payment if the customer doesn't send the deposit on-time. Suspended customers may be reinstated only by sending a deposit via wire transfer, which will be applicable to his/her next purchase. Please plan accordingly to submit your payment in advance.
Please note if a customer submits an offer with Car Truck Cheap and has an available credit, the available credit will be used toward the bid deposit.
VEHICLE: There is no damage report listed. What are the damages on an Insurance Auction item?
Insurance Auctions do not provide a damage report and/or full description of their vehicles. However, very brief descriptions for Loss Type and Damage Type are normally offered under the Vehicle Description section of each listing. All information provided by the Insurance Auctions to our authorized affiliate dealers is displayed on the site.
VEHICLE: How did the damage occur? How long has the vehicle been in its condition? Have any repairs been done?
Unfortunately, we are unable to determine how damages occur, how long a vehicle has been sitting in its current condition, and if repairs have been done. Insurance Auctions do not provide us or our affiliate dealers with damage reports and/or full descriptions and histories of their vehicles. However, very brief descriptions for Loss Type and Damage Type are normally offered under the Vehicle Description section of each listing. All information provided by the Insurance Auctions to our authorized affiliate dealers is displayed on the site. All vehicles are sold “as-is”.
VEHICLE: Are loose parts displayed in the pictures included in the sale?
Because loose parts can be lost/misplaced/detached at Insurance Auctions and/or en transit, we do not guarantee loose parts’ availability, even if they are visible in the photographs.
VEHICLE: Does the vehicle start?
Most vehicles displayed on our website are located at Insurance Auction premises and are neither available for nor subject to inspection and testing. Therefore, we are typically unable to advise you if the item runs or not. In the rare event, the Insurance Auction lets us know the item runs or not, we include this information in the listing.
VEHICLE: Why is the posted VIN number incomplete?
Insurance Auctions provide only the first 11 digits of the VIN for decoding purposes. The winner will receive the complete VIN.
VEHICLE: I received my vehicle and there is undercarriage and other latent damage not visible in the pictures. What can I do?
All vehicles displayed on our website are sold “as-is”, therefore there is no recourse. We understand undercarriage and other latent defects are not visible in the photographs. Customers must understand that salvage vehicles may have latent defects (e.g. undercarriage damage, under hood damage, etc.). CarTruckCheap.com and its affiliate dealers are NOT aware of latent defects of any vehicle. Insurance Auctions do not provide us or our affiliate dealers with damage reports and/or full descriptions and histories of their vehicles. All information provided by the Insurance Auctions to our authorized affiliate dealers is displayed on the site.
Vehicles might also have been previously repaired. CarTruckCheap.com and its affiliate dealers 1) are NOT aware of repairs performed, and 2) can NOT comment on the craftsmanship of repairs, it performed, on any vehicle. Please, place your offers with cognizance!
VEHICLE: I received my vehicle from the shipping company and there is more damage than displayed in the original pictures?
It is the customer’s responsibility to have his shipping company present and get a signature of the storage company employee on the bill of lading. CarTruckCheap.com and it’s affiliates are not responsible for any additional undocumented damages that were not present in the original pictures of that vehicle. The Customer agrees that the shipping company that the Customer hired caused those damages. CUSTOMERS MUST PRESENT ANY AND ALL ADDITIONAL DAMAGE ISSUES TO CARTRUCKCHEAP.COM WITHIN SEVEN (7) DAYS AFTER THE VEHICLE IS PICKED UP. If the claim for additional damage is presented later than the seven day period, the claim WILL NOT even be reviewed by CarTruckCheap.com.
VEHICLE: Can you tell me how much it would cost to repair a vehicle?
CarTruckCheap.com does not repair vehicles and, for legal reasons, does not provide repair estimates. Prices for new parts can be obtained from a local authorized dealer (of your vehicle make). Prices for used parts can be obtained from a local salvage yard or an on-line auction site .
VEHICLE: What is the Rebuild process?
The rebuild process is simple and straight forward, but varies somewhat from state to state. In overview, you will first have the vehicle repaired (i.e. “reconstruction or rebuild process”) per your state’s guidelines, have the vehicle inspected, and complete and submit the proper DMV forms. In return, the DMV will issue you a title. The last step is to register and insure the vehicle to be driven on the roads.
For your convenience, please refer to our Rebuild Information page (, , then ), where we post links to websites containing state-by-state reconstruction procedures. Please note all information contained on the linked websites is independent from CarTruckCheap.com. Please check with your state's DMV for exact procedures. We do not know or guarantee that any of the vehicles listed on our site can be reconstructed or titled in any particular state or country.
VEHICLE: What does “Auction Verification” - Runs and Drives, or Engine Start - mean?
In some cases, Insurance Auction personnel are able to verify a vehicle’s Engine Start capability and Run and Drive condition. CarTruckCheap.com does not perform these verifications. We also have no knowledge of how the Insurance Auction determines Engine Start capability (e.g. booster box, wires spliced/bypassed, etc.), or of how well the engine runs and/or car drives. CarTruckCheap.com can NOT be held responsible for the verification results, running/driving quality and associated problems. If Auction Verification is not published for a particular vehicle, this information is not available.
DOCUMENTATION: Does the name on the driver's license have to match the account information?
Yes, the name displayed on the driver’s license must match your account information!!! Otherwise, per DMV regulations, the title can not be sent to you.
NOTE: If the title will be in a company's name, please provide us a letter (on company letterhead) stating that the customer (i.e. purchase of the vehicle) is the owner or an authorized employee of that company.
DOCUMENTATION: Can I have the title mailed to an address/name different from the address/name on my account?
Yes, but any requests for changes to the address/name have to be done in advance by your registered email ONLY and with all associated vehicle information included. Otherwise the title WILL BE ISSUED IN THE NAME OF THE PERSON ON THE ACCOUNT and it will be mailed to the address on the account. Also, if you want us to mail the title to your shipping company, please request that in advance!
DOCUMENTATION: When will I receive the title? How will it be mailed to me?
As a courtesy, CarTruckCheap.com processes titles for vehicles purchased by our affiliate dealers on behalf of our customers. We are unable to provide an estimated time frame for delivery of the title to the customer due to many factors, e.g. submission of title by auctions, volume of title processing, delivery of processed titles, etc.. Please plan any transfer of title and/or shipping of vehicle with these potential delays in mind. CarTruckCheap.com utilizes UPS and USPS for title delivery. NOTE: CarTruckCheap.com reserves the right to choose the appropriate delivery service. All titles are processed in the order they are received.
DOCUMENTATION: I received a different type of title than the one in the description. I received an equivalent title from a different state. Why?
Per the Purchase Order Agreement, CarTruckCheap.com does not guarantee title types. That being said, the customer may receive an equivalent title type to the one displayed in the online item description.
Differences between title Types and Designations are minor, for example “Arizona Salvage Certificate” is displayed in the online description, but the customer receives “Nevada Salvage Title”. Local/Regional laws and regulations sometimes require our affiliate dealers and/or insurance companies to transfer the title to the state in question. Differences in title Type/Designation bear no change in equivalence.
DOCUMENTATION: What is "reconstructed title"?
When a vehicle is involved in an accident, and salvaged by the Insurance Company, it has to be reconstructed before being placed back on the road. After the vehicle is repaired, it's inspected by an authorized mechanic and certified by the DMV as reconstructed to manufacturer specifications. The DMV issues a "reconstructed" title, which is treated the same way as a “clean” title regarding registration and insurance purposes. Please note CarTruckCheap.com does not guarantee that all title denominations can be reconstructed in any particular state or country. Please refer any title questions to your local DMV.
TRANSPORTATION: What do I need to pick up the vehicle?
Original paperwork and zero balance on the invoice. Please confirm CarTruckCheap.com has received your original paperwork prior to picking up the vehicle! If CarTruckCheap.com has only FAXed copies, the vehicle will not be released to you or to the shipping company (this does not apply to international customers).
TRANSPORTATION: When can I pick up the vehicle?
You can arrange for pick-up/shipping as soon as you receive notification from us that the vehicle has reached the affiliate dealer’s designated storage location. Please do not attempt vehicle pick-up without scheduling. Also note, the vehicle can not be released to you if there is missing paperwork or an outstanding balance.
TRANSPORTATION: Can I drive a salvage vehicle home?
A salvage vehicle can NOT be driven legally on the roads until it is "reconstructed". Typically, you first have the vehicle towed from the affiliate dealer’s designated storage facility to your designated location. Next, the vehicle undergoes the “reconstruction” process per your state’s guidelines. Finally, once the “reconstruction” process is complete, you can register and insure the vehicle to be driven on the roads.
Salvage vehicles are released by our affiliate dealers to designated storage locations, which usually are not accessible to the public for insurance reasons. Only the customer’s shipping/transportation company can enter these storage yards to load/unload the vehicle. If a customer wants to pick up his purchased vehicle himself, the customer must first contact CarTruckCheap.com.
TRANSPORTATION: How much does it cost to ship a car?
I Haul It.com: We highly recommend I Haul It.com as the leading online vehicle transport matching service offered to both the general public and registered members of select U.S. auction houses. I Haul It.com can facilitate domestic and international transport of your vehicle by selecting the optimal carrier at competitive and guaranteed pricing. I Haul It.com will match your vehicle transport needs with registered, insured, qualified and rated vehicle carriers. To proceed, go to I Haul It.com or call 877.788.3239 to obtain a quote.
General Information: If you decide to utilize a service other than I Haul It.com, you may reference the following distribution locations as Origin/Ship From points:
CALIFORNIA: Sun Valley, CA 91352
CENTRAL: Sedalia, MO 65301
FLORIDA: Miami, FL 33147
GREAT LAKES: Chicago Heights, IL 60411
NORTH CAROLINA: Raleigh, NC 27616
MIDWEST: Cleveland, OH 44102
NORTHEAST: Philadelphia, PA 19137
SOUTHWEST: Aurora, CO 80011
MOUNTAIN STATES: Pocatello, ID 83201
SOUTH: Norcross, GA 30093
TEXAS: De Valle, TX 78617
Please note: to receive an accurate shipping quote, advise your broker that the vehicle to be transported is INOPERABLE (unless it is explicitly specified on our site that the vehicle “runs and drives”).
When exporting a vehicle from the US, it is important to understand commercial, shipping and legal documentation and processes. As a convenience, we have provided a link to the U.S. Customs and Border Patrol website, which you can use as a reference - http://www.cbp.gov/xp/cgov/trade/basic_trade/export_docs/motor_vehicle.xml. Again, I Haul It.com can facilitate the transport of your vehicle from Origin to Destination Port, or to US Exit Port (in case you want your Shipping Agent to handle the ocean segment of the transport)
Vehicles cannot be imported directly from the US into Canada. Importing a vehicle from the US to Canada takes place in two general steps – 1) transport from Origin to designated US Border City, 2) transport from US Border City to Canada Final Destination. I Haul It.com can help with the first leg of transport. In order for the second leg of transport to take place (i.e. US Border City to Canada Final Destination), the Customer must first contact a Canadian Transporter/Broker, who will execute the transport and facilitate customs paperwork. Ways Auto is one of the transporters/brokers who has transported for our Canadian customers; feel free to contact them at 416.619.0372, and mention CarTruckCheap.com.
PRIOR to purchase, please make sure your vehicle can be imported into Canada. Ridesafely.com will not reimburse you for a purchased vehicle that can not be imported into Canada or any other country. Further information can be found at: http://www.riv.ca/english/html/us_vehicle_admissibility.html.
TRANSPORTATION: What does "Delayed Delivery" statement mean?
"DELAYED DELIVERY" means the vehicle may take longer to be delivered from Insurance Auction Lot to our affiliate dealer’s designated lot. Availability of the vehicle for pick-up from the Insurance Auction Lot may take up to 30 days. Once picked-up, the typical delivery time frame to our affiliate dealer’s lot is 7-10 days. Insurance Auctions may experience delays with completing particular paperwork prior to the vehicle’s release, with obtaining proper clearance from the Insurance Company to release the vehicle, or with transporting the vehicle from a second location. CarTruckCheap.com cannot anticipate nor provide exact delivery timeframes, as each case varies.
KEYS: Does the vehicle have keys?
Many vehicles from Insurance Auctions come without keys. Sometimes keys are lost during transit. Therefore, we do NOT guarantee the availability of keys, even when they are visible in the photographs.
KEYS: How can I obtain a key for the vehicle?
We suggest the following three ways to obtain a key for your vehicle:
1) From VIN. Contact a local authorized dealer (for your vehicle make) and inquire if a key can be made from the VIN
2) From Ignition Code. If the local authorized dealer cannot make a key from the VIN, then ask if a key can be made from the code engraved on the ignition. This would require removal of the ignition in order to view the code.
3) From Ignition. Take your vehicle’s ignition to a locksmith, who will be able to make a key specific to the ignition. This usually costs under $100.
CUSTOMER SERVICE: What are your working hours?
Our US Customer Service Center is open 9am-9pm US EST (Eastern Standard Time), Monday through Friday, and is closed on weekends and major holidays. International Customer Service Centers are open 9am - 5pm local time, Monday through Friday, and are closed on weekends and local holidays.
CUSTOMER SERVICE: The English version differs from the translated versions - Spanish, Russian, Polish, German, etc.. Which is correct?
The ENGLISH version supersedes all translated text located on our website. We do not guarantee accuracy in the translated (non-English) versions of descriptions, disclosures, etc. Translations have been provided solely for customer convenience.